You are here: Home > Residents > Service Standards
Service Standards
We are always interested in hearing about what what you. our customers think of our service. We want to know if you are satisfied or feel that we could improve how we do things. You can email us at customerfirst@accordgroup.org.uk call us on 0300 111 7000 or complete an online form.
You can download all of our Service Standard leaflets below.
1 Service Standards
2 Your New Home
3 Gas Servicing
4 Repairs and Maintenance
5 Anti-Social Behaviour
6 Fairness
8 Compliments and Complaints
9 Claiming Compensation
10 Asbestos
11 Aids and Adaptations
13 Starter Tenancies
14 Assured Tenancies