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Customer First call charges – clarification.

Mobile phones: Calls to our Customer First number (0300 111 7000) are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package.

Landlines: Calls are charged at the standard local rate for those dialling from 0121 locations and the standard national rates from elsewhere, eg 01922. Free local/national calls included in rental packages also apply when calling on the Customer First number (0300 111 7000).

For all customer related queries please contact us on this telephone number: 0300 111 7000

This new number will put you in direct contact with out new Customer First Team, which is trained to deal with your calls first time.














You can also contact us online using the left-hand menu or:
Click here to Pay Your Rent
Click here to Report Repairs
Click here for General Enquiries
Click here for Complaints

The Customer First Team will be able to help you with everything from paying your rent to booking repairs – or put you through to someone who can help.














We set up the single phone number and Customer First Team after talking to residents about how we could improve the service that we provide.

You can also write to the Customer First Team at:

178 Birmingham Road
West Bromwich
B70 6QG

Email to customerfirst@accordgroup.org.uk

Fax on 0300 111 7001